Standards


Quality Assurance

The elements of the SIRI Quality Assurance provides direction and support for the organisation’s commitment to design, measure, assess and improve its performance in concert with the SIRI’s mission of excellence in care.

BASIS – 32

The Behaviour and Symptom Identification Scale, otherwise known as the BASIS-32, is one of the most widely-used behaviour health outcome assessment tools in the world. Cost-effective and easy to use, the BASIS-32 has given healthcare providers results they can rely on since 1985.

Upon agreement, SIRI has been using the tool since 1998. It is used upon referral and assessment. Completion at discharge is not yet as comprehensive, but the goal is to capture all appropriate (members) service users.

The BASIS-32 questionnaire assesses degree of difficulty service users have experienced in five domains: relation to self and others; daily living and role functioning; depression and anxiety; impulsive and addictive behaviour; and psychosis.

Perception of Care

At SIRI, we believe that by attending to the service users’ perception of care, we will be better able to understand the areas in which we are doing well and those in which we can improve. The Perception of Care asks service users to rate their perception of the professional relationship they experienced with our staff, the quality of the communication and information provided to them and their overall experience of the quality of care and services, including co-ordination of care after discharge.

Staff review the Perception of Care results at staff meetings to analyze the method and manner in which care is provided. The Perception of Care tool is vital to SIRI because it allows the staff to continually improve upon the way we do things. Also, it helps us to think about things we may sometimes forget when working with service users.